Got a problem?
Pick a tab. Most things on a Buffalo you can fix yourself in a few minutes — and when you can't, we'll point you straight to an expert.
What's happening with your bike?
Tap the problem that matches. We'll tell you what's causing it, whether you can fix it yourself, and when you need an expert.
My chain keeps slipping or jumping
Feels like the bike skips forward when you pedal hard
My brakes feel weak or soft
Takes too long to stop, or the lever pulls all the way to the handlebar
My tyre keeps going flat
Pumped it up but it goes flat again within hours or days
It's making a squeaking or creaking noise
Noise when pedalling, especially under load
My gears won't change — Utility S2 only
Back-pedalling doesn't switch between high and low gear
The gear changes by itself — Utility S2 only
Switches gear when you didn't ask it to
My kickstand won't stay locked
Bike falls when parked, or the stand slips out
Want to learn more?
The Buffalo Academy has video training for experts and riders — assembly, maintenance, repair and the AK2 drivetrain, all in one place.