Terms of Service
Effective Date: July 8, 2026
These Buffalo Bicycles Terms of Use (the “Terms”) govern access to and use of the Buffalo Bicycles Ltd. (referred to in these Terms as “us,” “we,” or the “Company”) website located at www.buffalobicycles.com (the “Site”) and any associated mobile application(s), or other related online or offline services made available by us (collectively, the “Services”), as well as the purchase and use of bicycles and related merchandise made available through the Services (collectively, the “Products”). We prepared these Terms to help explain the terms that apply to your use of the Services. Offerings and Products provided through the Services may be subject to additional terms and conditions, which will be provided to you at the time you elect to receive the applicable offerings and/or services.
Defined Terms and Interpretation
In these Terms the following terms have the corresponding meanings:
“Applicable Law” means all laws, regulations, rules, industry codes, and binding regulatory guidance applicable to the Services, the Products, your purchase, or your use of the Services or Products, including mandatory Consumer protection, privacy, product safety, customs, import/export, and competition laws.
“Consumer” means a natural person acting primarily for personal, household, or family purposes rather than for resale, business, fleet, or commercial use, or alternatively, as applicable, has the meaning given pursuant to Applicable Law.
“Content” means text, product descriptions, specifications, images, videos, guides, manuals, trademarks, software, designs, layouts, logos, interfaces, and other material made available through the Services.
“Force Majeure Event” means an event beyond a party’s reasonable control, including supplier failures, public health events, shortages, labor disruptions, carrier delays, weather events, natural disasters, utility failures, cyberattacks, regulatory actions, border closures, customs delays, civil unrest, sanctions, war, or acts of government.
“Privacy Policy” means the Company’s privacy notice or policy located at our Privacy Policy, as the same may be updated from time to time.
“Returns and Refunds Policy” means the Company’s return, exchange, and refund policy located at our Returns and Refunds Policy as the same may be updated from time to time.
Where Applicable Law grants non-waivable rights, those rights prevail over inconsistent language in these Terms to the extent of the inconsistency.
Acceptance of Terms; Priority of Terms
By accessing or using any part of the Services, creating an account, or placing an order or otherwise purchasing a Product through the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, the Privacy Policy and the Returns and Refunds Policy. If you do not agree, you must not use the Services or purchase Products through the Services.
Where permitted by Applicable Law, electronic assent, electronic signatures, and electronic records shall have the same effect as physical signatures and paper records. Order acknowledgements, invoices, dispatch notices, and service communications may be delivered electronically.
If you are using the Services or purchasing Products on behalf of a company, school, governmental body, or other legal entity, you represent and warrant that you have authority to bind that entity, and references to “you” in these Terms include that entity.
If any separate written supply agreement signed by both parties expressly governs a particular transaction, that signed agreement will prevail over these Terms solely to the extent of an irreconcilable conflict. Marketing materials, FAQs, support messages, or sales discussions do not modify these Terms unless expressly incorporated in a writing signed by an authorized representative of the Company.
Eligibility; Purchase Restrictions; Resale
You must be at least eighteen (18) years old, or the age of majority in your jurisdiction if higher, and legally capable of entering into a binding agreement to purchase Products. We may refuse orders placed by minors or by persons lacking authority to contract.
Bulk purchases may require separate approval or wholesale agreements. Unless the Company expressly agrees otherwise in writing, Products are offered for end-user purchase only and not for unauthorized resale, redistribution, or commercial fleet deployment.
You represent and warrant that you will not use the Services or Products in violation of Applicable Law, including transportation, road-safety, customs, sanctions, Consumer, export-control, anti-corruption, and product safety regulations.
Changes to These Terms
We may revise these Terms from time to time. The updated version of these Terms will be posted on the Site with a revised effective date. Changes will take effect as of the effective date posted unless Applicable Law requires prior notice or consent. Your continued use of the Services after the effective date constitutes acceptance of the revised Terms to the extent permitted by Applicable Law.
Privacy and Data Protection
Your use of the Services is subject to the Privacy Policy, which describes the categories of personal data we collect, the purposes of processing, lawful bases where relevant, recipients, retention practices, international transfer practices, and your privacy rights.
Product Listings; Information; Compatibility; No Reliance on Informational Content
We try to keep Product names, prices, specifications, dimensions, estimated delivery windows, and inventory information reasonably accurate. Even so, the information we provide may contain errors, omissions, approximations, or outdated information, and images may differ from the final Product because of manufacturing updates, supplier substitutions, screen settings, regional model differences, or packaging changes.
Compatibility statements, assembly videos, maintenance notes, and similar informational content, if applicable, are provided for general convenience only and do not constitute advice or a guarantee of suitability for any particular rider, use case, terrain, or legal requirement.
You are solely responsible for confirming that a Product is appropriate, compatible, and lawful for your intended use. Where appropriate, you should obtain professional assembly or mechanical advice before use.
Orders; Acceptance; Seller Discretion; Pricing Errors
7.1 Offer and Acceptance
All orders are subject to Product availability, payment verification, and acceptance by the Company. Your submission of an order is an offer to purchase the selected Products subject to these Terms. The Company is not obligated to accept any order, and order confirmation screens, automated receipts, or payment pre-authorizations only confirm receipt of your offer and do not constitute acceptance. The Company accepts an order only when it issues a formal acceptance or dispatch confirmation, or otherwise ships the applicable Product(s).
7.2 Company’s Discretion to Reject or Cancel
Before delivery of a Product, we may refuse, limit, split, delay, or cancel an order for legitimate business or legal reasons, including if:
a Product is unavailable, discontinued, mispriced, oversold, or otherwise cannot be fulfilled as listed;
there is a website, payment, technical, or pricing error;
inaccurate customer information is provided;
we suspect fraud, resale activity, abuse of promotions, card misuse, or unlawful conduct;
shipment is unavailable or impracticable to the requested address;
required compliance, export, sanctions, age, or payment checks are not satisfied; or
circumstances arise that make fulfillment commercially unreasonable or inconsistent with Applicable Law.
7.3 Pricing Errors
If a Product is listed at an incorrect price due to typographical, technical, currency-conversion, supplier-feed, or other error, we may cancel or refuse the order, whether or not the order has been confirmed and whether or not your payment method has been charged. If your payment method has already been charged, our sole obligation shall be to refund the amount actually paid, unless Applicable Law requires another remedy.
7.4 Order Limits
We may impose per-customer, per-order, per-address, or per-payment-method quantity limits and may aggregate, refuse, or cancel multiple related orders. We may also limit orders for high-demand, restricted, safety-sensitive, or promotional items.
Pricing; Taxes; Currency; Promotions; Payment
8.1 Pricing and Currency
Prices may change without notice at any time prior to the Company’s acceptance of your order. Unless expressly stated otherwise, prices exclude shipping, insurance, installation, customs duties, import taxes, local VAT/GST/sales taxes, environmental levies, recycling fees, and other governmental or carrier charges.
8.2 Taxes and Duties
You are responsible for applicable taxes, duties, customs charges, and similar government-imposed amounts arising from your purchase or use of any Products, except to the extent we are required by Applicable Law to collect or bear them. If we pay any such amount on your behalf, you authorize us to charge or recover it from you.
8.3 Promotions and Discount Codes
Promotions, discount codes, referral credits, gift cards, coupons, bundles, and free-shipping offers are subject to any additional stated terms, may be changed or withdrawn at any time, cannot be combined unless expressly permitted, and have no cash value unless required by law. We may void any transaction that results from misuse, duplication, automation, fraud, or breach of a promotion’s stated conditions.
8.4 Payment Authorization
Payments may be processed through approved third-party providers including mobile money platforms, bank transfer systems, card payment systems, and ecommerce platforms. You authorize the Company and its payment service providers to validate, pre-authorize, capture, charge, retry, and settle all amounts due in connection with your order. The Company reserves the right to verify payments prior to shipment of any Products.
8.5 Chargebacks and Failed Payments
If a payment is reversed, charged back, disputed, rejected, or otherwise fails after shipment or after we incur fulfillment costs, we may suspend customer support, cancel any remaining obligations, offset credits, require alternate payment, and pursue lawful recovery of the unpaid amounts and reasonable associated costs, subject to Applicable Law.
Shipping; Delivery; Title; Risk of Loss; Import Compliance
9.1 Shipping Scope
We may offer shipping only to selected destinations. Availability of any destination, carrier, service level, or delivery estimate is not guaranteed and may change without notice.
9.2 Delivery Estimates
Shipping timelines and any stated dispatch times or delivery dates are estimates only and may vary due to weather, security conditions, transport disruptions, customs delays, remote location access, carrier issues, warehouse congestion, regulatory inspections, incorrect address details, or other delays outside the Company’s reasonable control.
9.3 Partial Shipments and Substitutions
We may fulfill orders in installments or partial shipments. We will not substitute a materially different Product without your consent where consent is required by Applicable Law; however, immaterial substitutions, packaging changes, supplier changes, or colorway variances that do not materially affect function may occur to the extent permitted by Applicable Law.
9.4 Delivery Address and Acceptance
Delivery charges may vary by location. You are responsible for ensuring the accuracy, completeness, legality, and accessibility of the delivery address and for promptly accepting delivery. Additional re-delivery, storage, return-to-sender, customs, or handling costs resulting from failed delivery attempts, inaccessible premises, refusal, non-clearance, or incomplete address information may be charged to you to the extent permitted by Applicable Law.
9.5 Title and Risk of Loss
Unless otherwise stated in writing and except where Applicable Law requires otherwise, ownership transfers after full payment has been received and the order has been dispatched, and risk transfers upon delivery to you or the designated delivery location, or when made available for collection if you choose pickup.
9.6 Import and Local Compliance
If Products are shipped cross-border, you are the importer of record unless we expressly agree in writing otherwise. You are responsible for ensuring that the Products may lawfully be imported, possessed, registered, assembled, and used in the destination jurisdiction and for obtaining all permits, certifications, notices, and clearances required by Applicable Law.
Product Returns and Refunds
Product returns and refunds will be handled in accordance with our Returns and Refunds Policy.
Warranties; Remedies
11.1 Manufacturer Warranties
Products may be manufactured by third parties and may be covered by their separate warranties. Manufacturer warranties, if any, are governed solely by the manufacturer’s terms, conditions, exclusions, remedies, and claim procedures. We may, but are not obligated to, assist in forwarding warranty claims to manufacturers.
11.2 Company Warranties
Products must be used according to applicable safety guidance and for their intended use. Except as expressly provided in a separate signed writing, the Company does not provide any additional contractual warranty beyond those non-excludable statutory guarantees or warranties imposed by Applicable Law. Warranty coverage may be voided by misuse, improper assembly, unauthorized modifications, neglect, or use outside of the intended purpose.
11.3 Exclusive Warranties
To the maximum extent permitted by Applicable Law, your exclusive remedies for breach of warranty or delivery of a defective or non-conforming Product are the remedies expressly stated in the Returns and Refunds Policy and any non-waivable remedies under Applicable Law.
11.4 Wear and Tear; Consumables; Service Life
Normal wear and tear is not covered by any warranty. Product lifespan and performance depend on maintenance, rider weight, terrain, weather, riding style, storage, installation quality, and compliance with safety instructions.
Assembly and Maintenance; Safety Risks
12.1 Professional Assembly Recommended
Bicycles and many components require professional assembly and ongoing maintenance. We strongly recommend assembly, inspection, and periodic servicing by a trained bicycle mechanic. You assume full responsibility for any assembly or maintenance not performed by us.
12.2 Inherent Risk of Cycling
Use of bicycles and related components, tools, and protective equipment involve inherent and unavoidable risks, including falls, collisions, component failure, mechanical malfunction, terrain hazards, rider error, and third-party conduct. To the maximum extent permitted by Applicable Law, you knowingly assume these inherent risks associated with the Products.
12.3 Safety Equipment and Compliance
You are responsible for using appropriate safety equipment, including helmets and any equipment required by Applicable Law. You must not use a Product if you suspect any defect, improper assembly, crash damage, or abnormal wear until the Product has been properly inspected and repaired.
12.4 Recalls and Safety Notices
If a Product is subject to a recall or corrective action, you must follow the manufacturer’s or our instructions promptly, including ceasing use where advised. We may use account, order, or registration information to notify you of safety issues to the extent permitted by Applicable Law.
Accounts; Security; Communications
If you create an account through the Services, you must keep account details accurate, complete, and current. You are responsible for all activity conducted through your account except to the extent caused by our failure to maintain reasonable security of the Services.
You consent to receive transactional and service communications electronically, including order confirmations, invoices, safety notices, return instructions, warranty communications, and account notices. Marketing communications will be sent only as permitted by Applicable Law and our Privacy Policy.
We may suspend or disable any account that we reasonably believe is involved in fraud, scraping, promotion abuse, unauthorized resale, harassment of customer support, intellectual-property infringement, or security threats.
Acceptable Use of Services
You may use the Services only for lawful shopping, account management, customer support, and other legitimate purposes related to learning about, purchasing, or using our Products. You must not, and must not permit any third party to:
use the Services for any unlawful, fraudulent, deceptive, or abusive purpose, including placing orders with false information, using unauthorized payment methods, or submitting false return, refund, damage, or warranty claims;
interfere with the operation or security of the Services, including by introducing malware or harmful code, attempting unauthorized access, using bots or automated scripts, or circumventing security features, checkout controls, quantity limits, or promotion restrictions;
copy, scrape, harvest, frame, mirror, or commercially exploit the Services or Content, including product listings, images, manuals, pricing, or other materials, except as expressly permitted by Applicable Law or with our prior written consent;
use the Services to buy Products for unauthorized resale, redistribution, marketplace relisting, or other commercial exploitation without our prior written consent;
misuse discount codes, gift cards, referral programs, loyalty benefits, warranty processes, or return procedures, including by creating multiple accounts or structuring transactions to evade stated limits or conditions;
impersonate another person or entity, create false accounts, use stolen credentials, or misrepresent your identity, affiliation, delivery details, tax information, or eligibility for any offer or program;
post, upload, or submit any review, photo, message, or other material that is false, misleading, infringing, harassing, threatening, obscene, discriminatory, invasive of privacy, or otherwise unlawful; or
encourage, assist, or permit any third party to do any of the foregoing.
Violation of this Section may result in account suspension, cancellation of pending orders, refusal of service, and legal action to the extent permitted by Applicable Law.
Intellectual Property; License; Brand Restrictions
All right, title, and interest in and to the Services and all Content, including Product photography, design elements, copy, data compilations, trademarks, logos, and branding, are owned by or licensed to us and are protected by intellectual property and unfair competition laws.
Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Services solely for shopping or procurement. You may not reproduce, republish, distribute, publicly display, upload, modify, create derivative works from, or commercially exploit any portion of the Services or Content without our prior written consent.
Nothing in these Terms grants you any right to use our trade names, trademarks, product images, or brand assets for resale, advertising, search-engine marketing, social content, marketplace listings, or comparative use without our prior written authorization.
User Content; Reviews; Feedback
If you submit a review, comment, photograph, testimonial, warranty submission, support message, or other content to us (“User Content”), you represent and warrant that you own or control the necessary rights, that the User Content is accurate to the best of your knowledge, and that it does not infringe any third-party rights or violate Applicable Law.
You grant us a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to host, reproduce, adapt, translate, distribute, publicly display, publish, and otherwise use User Content for the purpose of operating, improving, and promoting the Services and Products, subject to the Privacy Policy and Applicable Law. We are not obligated to use, retain, or compensate you for any User Content.
Feedback, suggestions, product ideas, and improvement proposals may be used by us without restriction or compensation, and you irrevocably waive any moral rights in such submissions to the extent permitted by law.
Third-Party Services; Marketplaces; Financing
The Services may integrate or link to payment processors, warranty portals, social media platforms, maps, or third-party marketplaces. We do not control and are not responsible for any third-party service, content, offer, policy, or security practice, except to the extent required by Applicable Law. Your dealings with third parties are governed by their separate terms.
Disclaimer of Warranties; Limitation of Statements
EXCEPT FOR RIGHTS AND REMEDIES THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, THE SERVICES, CONTENT, AND PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT PRODUCT DESCRIPTIONS, INVENTORY INFORMATION, OR DELIVERY ESTIMATES WILL ALWAYS BE COMPLETE, ACCURATE, OR CURRENT. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY US CREATES ANY WARRANTY EXCEPT TO THE EXTENT REQUIRED BY APPLICABLE LAW.
Limitation of Liability
TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES, PRODUCTS, OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT(S) GIVING RISE TO THE CLAIM, UNLESS APPLICABLE LAW REQUIRES A HIGHER AMOUNT. TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY IS NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES ARISING FROM YOUR USE OF THE PRODUCTS OR SERVICES, WHETHER THE CLAIM IS BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF SUCH DAMAGES WERE FORESEEABLE OR WE WERE ADVISED OF THE POSSIBILITY.
Indemnity
To the maximum extent permitted by Applicable Law, you agree to indemnify and hold the Company harmless from third-party claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) to the extent arising from (a) your material breach of these Terms; (b) your unlawful misuse of the Services or Products; or (c) your User Content infringing a third party’s intellectual property, privacy, or other rights. This Section does not apply to the extent a claim arises from our own negligence, willful misconduct, defective Product, or other conduct for which liability cannot lawfully be excluded or limited.
Suspension; Refusal of Service; Termination
We may suspend, restrict, cancel, or terminate your account, order, access to the Services, support eligibility, or promotional eligibility at any time to the extent permitted by Applicable Law if we reasonably believe that:
you breached these Terms or any applicable promotion or policy;
fraud, chargeback abuse, or other misuse has occurred;
continued service would expose us to security, legal, reputational, or operational risk; or
we are required to do so by a regulator, carrier, payment processor, court, or Applicable Law.
Where appropriate and legally required, we will provide notice and any mandatory opportunity to cure. Provisions that by their nature should survive termination, including payment obligations, risk transfer, intellectual property protections, disclaimers, liability limitations, indemnities, dispute resolution, and governing-law clauses, will survive termination of your account or access to the Services, as applicable.
Mandatory Consumer Rights; Required Disclosures; Product Remedies.
Nothing in these Terms is intended to take away or limit any Consumer right, remedy, guarantee, warranty, protection, disclosure obligation, or other requirement that cannot lawfully be excluded or limited under Applicable Law. If a provision of these Terms would be considered unfair, unconscionable, misleading, deceptive, abusive, or otherwise unenforceable against a Consumer under Applicable Law, that provision will apply only to the extent permitted by Applicable Law.
We will provide the Consumer-facing information, disclosures, and proof of transaction required by Applicable Law, including, where required, clear information about the main characteristics of the Products, the total price payable, and any applicable delivery charges or other additional fees. We will not intentionally make false, misleading, deceptive, or unfair statements in product descriptions, labels, warnings, or advertising, and nothing in these Terms is meant to allow the omission of information that Applicable Law requires us to disclose.
If a Product is defective, unsafe, unsuitable, harmful, materially non-conforming, or otherwise gives rise to a remedy under Applicable Law, the affected Consumer keeps any non-waivable statutory right to an appropriate remedy, which may include repair, replacement, refund, price reduction, compensation, damages, rescission, or other relief available under Applicable Law. Any disclaimer, return procedure, exclusive-remedy provision, limitation of remedies, or liability cap in these Terms applies only to the extent it is consistent with those non-waivable rights and remedies.
Where a statutory coolingoff right applies, you may cancel an applicable transaction by providing notice to the Company within the period specified by Applicable Law. Upon valid cancellation, the Company will provide any required refund in accordance with Applicable Law, subject to the return of any Products and reasonable handling conditions where permitted.
Force Majeure
We are not responsible for any failure, delay, interruption, cancellation, shortage, allocation, or loss caused by a Force Majeure Event. During a Force Majeure Event, we may suspend performance, allocate scarce inventory among customers, extend fulfillment times, substitute carriers or logistics pathways, or cancel affected orders and refund the amount paid for undelivered Products, which shall be our sole obligation to the extent permitted by Applicable Law.
Governing Law; Venue; Local Mandatory Rights
These Terms are governed by Applicable Law in the jurisdiction where Products are fulfilled and delivered, together with any mandatory local Consumer protection, product liability, tax, and data privacy requirements. Country-specific addendums may apply and will control to the extent necessary to comply with local law.
Nothing in these Terms deprives a Consumer of any mandatory protections or remedies that cannot be excluded by Applicable Law. If you are purchasing as a business customer rather than as a Consumer, any mandatory Consumer protections shall not apply to the extent lawfully inapplicable.
Class and Representative Action Waiver
CLAIMS MUST BE BROUGHT ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF, CLASS MEMBER, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. THIS CLAUSE APPLIES ONLY TO THE EXTENT ENFORCEABLE UNDER APPLICABLE LAW.
Notices; Complaints; Contact Details
Operational notices, invoices, legal notices, safety notices, and other communications may be delivered by email, courier, or other reasonable method. You are responsible for keeping your contact details current.
Questions, complaints, returns, warranty matters, and privacy requests should be directed to:
[Company Legal Name]
[Address]
[Customer Support Email]
[Customer Support Telephone Number]
Miscellaneous
These Terms, together with the Privacy Policy, Return Policy, and any expressly incorporated written policies, constitute the entire agreement between you and us concerning the Services and Products and supersede prior or contemporaneous understandings on that subject matter.
If any provision is held invalid or unenforceable, it will be enforced to the maximum extent permissible by Applicable Law and the remaining provisions will remain in full force. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, financing, corporate reorganization, sale of assets, or by operation of law.
If these Terms are translated, the English-language version shall prevail unless Applicable Law requires a local-language version to control.
Country-Specific Addenda
A. Kenya Addendum
If you are located in Kenya, Applicable Laws may include the Kenya Consumer Protection Act, 2012 and the Data Protection Act, 2019, and tax invoicing may need to comply with KRA eTIMS requirements. Approved payment methods may include M-PESA and Shopify-supported payment channels. Refunds may be issued through M PESA. For sales to Consumers located in Kenya, any mandatory statutory withdrawal, cancellation, return, refund, or retraction right provided under applicable Kenya law will apply notwithstanding anything to the contrary in these Terms or the Returns and Refunds Policy, and any contractual return window shall not operate to reduce or restrict any longer or more protective right required by Kenya law.
B. Malawi Addendum
If you are located in Malawi, Applicable Laws may include the Malawi Consumer Protection Act and the Electronic Transactions and Cyber Security Act. Approved payment methods may include Airtel Money, TNM Mpamba, bank transfer, and card payment systems. Tax invoicing may utilize Malawi Revenue Authority systems where required by Applicable Law. For sales to Consumers located in Malawi, any mandatory statutory withdrawal, cancellation, return, refund, or retraction right provided under applicable Malawi law will apply notwithstanding anything to the contrary in these Terms or the Returns and Refunds Policy, and any contractual return window shall not operate to reduce or restrict any longer or more protective right required by Malawi law.
C. Tanzania Addendum
If you are located in Tanzania, Applicable Laws may include the Tanzania Fair Competition Act, the Sale of Goods Act, the Personal Data Protection Act, 2022, and the Electronic Transactions Act. Approved payment methods may include M-Pesa Tanzania and bank transfer.
D. Uganda Addendum
If you are located in Uganda, Applicable Laws may include the Uganda Sale of Goods and Supply of Services Act, 2018, the Data Protection and Privacy Act, 2019, and the Electronic Transactions Act, 2011. Approved payment methods may include MTN MoMo, Airtel Money, and bank transfer. Customers may be required to coordinate inspection of damaged or defective Products through designated Company representatives or local service contacts where reasonably necessary to verify a claim.
E. Zambia Addendum
If you are located in Zambia, Applicable Laws may include the Zambia Competition and Consumer Protection Act, 2010 (as amended), the Data Protection Act, 2021, and the Electronic Communications and Transactions Act, 2021. Approved payment methods may include Airtel Money, bank transfer, and card payment systems. TPIN or other tax-identification information may be collected where legally required.
F. Zimbabwe Addendum
If you are located in Zimbabwe, Applicable Laws may include the Zimbabwe Consumer Protection Act, 2019 and the Cyber and Data Protection Act, 2021. Approved payment methods may include [EcoCash, bank transfer, and card payment systems]. Tax invoicing and tax-registration information may be collected where required by Applicable Law, including applicable Zimbabwe Revenue Authority requirements. For sales to Consumers located in Zimbabwe, any mandatory statutory withdrawal, cancellation, return, refund, or retraction right provided under applicable Zimbabwe law will apply notwithstanding anything to the contrary in these Terms or the Returns and Refunds Policy, and any contractual return window shall not operate to reduce or restrict any longer or more protective right required by Zimbabwe law.