Returns and Refunds
Effective Date: July 8, 2026
This Buffalo Bicycles Returns and Refunds Policy (the “Returns and Refunds Policy”) is part of, and subject to, the Buffalo Bicycles Terms of Use (the “Terms”). Capitalized terms used in this Returns and Refunds Policy but not defined here have the meanings given in the Terms. If there is any conflict between this Returns and Refunds Policy and the Terms, this Returns and Refunds Policy will control only with respect to returns, refunds, and related customer remedies, unless Applicable Law requires otherwise.
Return Window and Immediate Inspection
You may generally request a return within seven (7) calendar days after delivery, unless Applicable Law provides for a longer period. Please inspect your package and Product promptly when it arrives. If you notice visible shipping damage, missing items, the wrong Product, or another issue that is apparent on delivery, please notify us as soon as possible, and in any event within seventy-two (72) hours of delivery, and include reasonable supporting information such as photographs and the shipping label.
General Return Right
Except for rights that cannot be waived under Applicable Law, returns are accepted only as described in this Returns and Refunds Policy. To be eligible for a return, Products must generally be unused, free from wear, complete, and returned with the original packaging, manuals, accessories, and proof of purchase, where practical.
Non-Returnable Items
To the extent permitted by Applicable Law, the following items are not returnable unless they are defective or a return is otherwise required by law: installed spare parts, used bicycles, custom Products and specially ordered items, Products that have been altered, installed, or used beyond ordinary inspection, Products damaged by accident, misuse, poor maintenance, unauthorized repair, or improper storage, and clearance items sold as final sale, and promotional items marked as non-returnable.
Return Shipping and Restocking Fees
We will cover return shipping costs if we sent the wrong item to you, the Product arrived damaged while under our responsibility, the Product was defective on delivery, or parts were missing. You are responsible for return shipping costs if you decide to return a Product because you changed your mind, chose the wrong size or model, ordered incompatible Products, or refused delivery for personal reasons, in each case to the extent permitted by Applicable Law. Where permitted by Applicable Law, approved returns may also be subject to reasonable restocking or return-related charges actually incurred by us. Original shipping charges are non-refundable unless Applicable Law requires otherwise.
Where expressly permitted by the Company, eligible bicycles may be returned to designated physical store locations, subject to proof of purchase, inspection, and compliance with all requirements of this Returns and Refund Policy. We reserve the right to limit in-store returns to specified locations, decline returns presented at non-participating locations, and require customers to contact customer support in advance to obtain return instructions.
Defective, Damaged, Non-Conforming, or Incorrect Products
If a Product is defective, damaged, materially non-conforming, or not the Product you ordered, please report the issue to us as soon as possible, but in any event within seventy-two (72) hours of delivery, and include your order information, a description of the issue, and supporting photographs where applicable. Your remedies are limited to those required by Applicable Law and, to the extent permitted, our choice to repair, replace, provide any missing component, issue store credit, or refund the price paid for the affected Product after reasonable verification. We may ask you to return the Product or provide photographs, proof of purchase, or other relevant information, so we can review the issue.
Refund Timing and Method
Approved refunds are generally processed within seven (7) to fourteen (14) business days after inspection and approval and will be issued to the original payment method where reasonably possible. If a shipment is refused, abandoned, returned because of customs issues, unpaid duties, delivery refusal, or repeated failed delivery attempts, we may deduct our shipping, return, storage, customs, and handling costs from any refund to the extent permitted by Applicable Law.
Initiating Product Returns
Please contact our customer support using the information below to start a Product return request.